Networking and WiFi. Please remember, there’s always a £35 activation fee for our services. We're here to help. Account - Cable. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The cable could be hidden within, or behind, furniture. on 30-09-2022 14:24. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Networking and WiFi. Hi Everyone I have ordered a new Virgin Media self-installation kit. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Tudor. Ordering And Installation Of Broadband Thinkbroadband. Booking an engineer is easy with Virgin Media. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Hi. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 0 Kudos. Stay safe online. If you have been given a Quickstart pack,. Should’ve checked this before I ordered. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Switched On Families. you take control of your Virgin Media life. It feels like I need to just obtain a connector to enable the two to fit. Security matters. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Forum; Apps. The brown box is still fine, cleaned it and put the front back on with a zip tie. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Virgin Media; My Virgin Media; Shop;. Follow these simple installation steps for your Virgin Media home phone set up. Just a open reach socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Connecting Hub 3. Entertain me; Broadband Deals. Hi, Want to share my experience so far getting connected to VM. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Should I cancel and request an engineer to install. These are the two boxes I can find in the house. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. There is no fibre socket in this house. Call the Pre-installation and delivery team on. We're sorry to hear that there are no wall sockets in your property. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Any help please? We would like to show you a description here but the site won’t allow us. Thanks for the reply. Just had self installation delivered, have no wall socket just two cables from the wall. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Account - Mobile. I have received my quick start-up kit. However the wall socket doesn’t have the correct connection for the cable with the hub. It seems that I need an electrian to install a wall socket. All the wall sockets I can see are for BT. Tudor. 2. I'm a Very Insightful Person, I'm here to share knowledge. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, Iv just received my new broadband. But I have no Virgin Media Wall socket in my - 5339557. However the wall socket doesn’t have the correct connection for the cable with the hub. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Installation Guide. I have signed up as a new user for Virgin Fibre. New kit has arrived, including a hub, a TV box, a. I recently applied and received the delivery for a virgin package of tv broadband. Post up some photos of your wall socket and its cable ends and Hub socket. Account - Mobile. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. . Phone. The cable on the right looks like is for a Freeview TV antenna. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. My Virgin Media App. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. Account - Cable. Got my virgin media self install kit but I don't have a virgin socket. But I have no Virgin Media Wall socket in my room. (I did this video to help/guide new engineer as I did not find. . Virgin Fibre Areas only. However, there is no Virgin Media Wall socket in my house. Chatter and natter. I have had a look into your service and I can see you were able to recently. Booking an engineer is easy with Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Account - Cable. . Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Community Natter. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. 0 Kudos Reply. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. It should work ok. Plug into the Virgin Media wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. on 27-10-2022 09:24. Post a few pictures of what you have. However, I do not have any of the specified wall sockets available. Here is the cable on my wall if that helps - 5424753. Do please follow the helpful advice offered by , and keep us updated. Most QuickStart kits have just 6 cables, connectors and powerlines to. Account - Mobile. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 2 Uninstall TiVo box. Residential Installation Virgin Media. Explain what needs to be done and book an engineer visit. Networking and WiFi. Account - Cable. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Thing is, I've been to the house, Virgin haven't, and I am 99. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Chatter and natter. I’ll call the 0800 number. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. There are multiple different branded wall boxes inside our flat but none. I recently applied and received the delivery for a virgin package of tv broadband. If you in a property that's recently been added to Virgin Media's network we have another video th. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Learn more. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Networking and WiFi. The installation should take around an hour. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Being connected to the internet is one of the most important modern essentials in 2022,. I’m having the exact same problem. Switched On Families. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. Push the white cable with the black label into the Hub. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Hello Virgin Media, we moved into a new house. Installation appointment text. This means you'd have to change your install to a manned one instead. Options. We're sorry to hear that there are no wall sockets in your property. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. 1 Mar 2016. QuickStart, set up and connections. It is surface clipped usually. They'll then install a fibre socket inside. Wall Socket. Ashleigh_C. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Ju. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thing is, I've been to the house, Virgin haven't, and I am 99. Call the pre-installation and delivery team on 0800 052 1734. Account - Mobile. . Posted in QuickStart, set up and connections. Re: No Wall Socket for Quickstart. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. I don't work for Virgin Media. Options. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Browse Virgin Media Virgin Media Community. When you see. But I have no Virgin Media Wall socket in my room. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Media; My Virgin Media; Shop; Help;. on 19-10-2022 19:35. Being connected to the internet is one of the most important modern essentials in 20. My Virgin Media App. I found some other soket but I don'. QuickStart, set up and connections. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We would like to show you a description here but the site won’t allow us. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. A bit paranoid - 5202625. What I was looking for is a white faceplate, taller than it is wide,. To arrange this, I will just need to pop you over a private message to take a few more details. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. Just. Go to solution. Security matters. 2. No wall socket to connect. My Virgin Media App. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you're happy with this and for the charge we can make the arrangements for you 🙂. SpeedWas able to purchase a self install setup but have no wall socket. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Account - Mobile. The cable going in will be a double “shotgun barrel” type cable. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Intelligent WiFi Pod Trial. Virgin Phone Switchover. There are two outputs from here (the two connectors that are close together on the white box). The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I am trying to set up our wifi. We can assist further publicly for now with your Wi-Fi issues. Plug into the Hub Push the white cable with the black label into the Hub. Networking and WiFi. We would like to show you a description here but the site won’t allow us. VM will usually only supply a Quickstart to a property that had VM previously. Account - Mobile. Hello, I'm trying to set up my Virgin Media broadband. 5. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Push the white cable with the black label into the Hub. - 5412501. If you can get Quickstart, you can choose one of two delivery options. Hi I have the same problem. on 03-08-2020 18:05. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Stay safe online. Tech Chatter. The engineer looked around, there's no cable as well undeground. . Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I have only got one rectangular shaped white socket (Shown as below) but it seems old. 150 from a. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. QuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Quickstart is the quickest and easiest way to setup our services. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . New to the UK and just moved into our first home here. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. 1. A master socket is the main socket for the phone line in your home, not an. Security matters. Account - Cable. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I just have a short coaxial cable on my wall, and it has a male end. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Most QuickStart. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. You will need to use VM supplied coax cables from the. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Dave. Account - Cable. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Tudor. Thank you for your post and welcome to the community. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Browse Virgin Media Virgin Media Community. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. The internal wall boxes are mostly oblong. Account - Mobile. Virgin cables must only be provided by isolated sockets provided by Virgin Media. on 21-03-2023 18:43. Stream from Virgin Media. Follow these simple installation steps for your Virgin Media home phone set up. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable could be hidden within, or behind, furniture. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. We have the quickstart pack but sadly cannot get broadband set up and working. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. I am afraid the delivery slot with the courier is only available for all day. Look for an omnibox on the outside of your property and try and trace the cable. If QuickStart you shoul already have the socket or maned the technician will do. But I have no Virgin Media Wall socket in my - 5383603. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Virgin Media; My Virgin Media;. If. 0 Kudos. Stay safe online. I'm sorry to hear you're having these. Browse Virgin Media Virgin Media Community. Hi @bingoman000. Networking and WiFi. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Installation Guide. I can’t find any trailing cable at all. The coax cable from the study can be used for the other 360 box in the kitchen. I am hoping a membe. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Security matters. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. We would like to show you a description here but the site won’t allow us. Checked every room in the new house but there were none. Options. You need a small spanner to remove this, then push the provided connector over the exposed end. Joining in. Switched On Families. Manage Your Account. Virgin Phone Switchover. Connect the cable adaptor to the black banded end of the 3m isolator cable. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Tudor. Everything you need is posted to you. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. But. I sign up for vm broadband and I was offered self instalation kit . Chatter and natter. The a ppointment can be as soon as possible. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello sophieboulter1. 0 Kudos. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Home Phone. I’m having the exact same problem. Because when I talk with virgin before I buy the servic. There are multiple different branded wall boxes inside our flat but none. Joining in. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. There are 10 types of people: those. I ordered self-install kit just to find out there is no Virgin socket in my new property. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. 3) other end of this cable, connect the female to. Browse Virgin Media Virgin Media Community. jpeg1. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. I tried both the wires, it didn’t set up the WiFi. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. Reply. How can we - 5041171 Options. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi , Thank you for getting back to me via private message. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Manage Your Account. Package arrive today and realized I don't have a VM wall socket to. Absolutely not. -. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have checked outside and there is a brown box shared with the neighbour. Hi. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. We can understand this is not ideal as a new customer and we want to best help. Networking and WiFi. We're here to help. Manage Your Account. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. No wall socket. But. . We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. I've tried looking but can't see a way to book an engineer for this? Thank you. I’ve just lived into my new house and received my Virgin box. Register today and see the benefits for yourself. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. There is no other wall socket or anywhere for the round wire to go. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Once you have hunted around for the examples linked above, if you don't think you have a conn. Go to solution. Kiki97. Sorry to hear of the install delay caused by the wall sockets missing. Manage Your Account. How To Connect Old Bt Master New Virgin Nte5 Avforums. . 4. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. On the day of activation, connect your new router to the master phone socket. .